customer-queries

Vocabulary Word

Definition

'Customer queries' are questions or issues that customers raise about a product or service. These can be about anything from how it's used to if there's a problem they're facing.

Examples in Different Contexts

In collecting product feedback, 'customer queries' can provide insights into areas for improvement or innovation. A product manager might note, 'Customer queries often highlight usability issues that we prioritize in our development roadmap to enhance user experience.'

Practice Scenarios

Tech

Scenario:

Several users are having difficulty with the new software update. We need to identify the root cause quickly to minimize interruption.

Response:

Let's create a FAQ page and tutorial videos to help address common customer-queries concerning the software update.

Marketing

Scenario:

The new advertising campaign seems to have confused some customers about our product's benefits. We need to ensure our messaging is clear.

Response:

We must revise our campaign messaging and proactively address customer-queries to dispel any confusion about the product.