customer-feedback

Vocabulary Word

Definition

'Customer-feedback' means the opinions, suggestions, or feelings a customer has towards a product or service. For example, reviews on shopping sites or stars and comments in app stores.

Examples in Different Contexts

In customer support, 'customer feedback' helps identify areas for service improvement and customer satisfaction. A support manager might note, 'Customer feedback is invaluable for us to understand how we can better serve our customers and enhance their support experience.'

Practice Scenarios

Tech

Scenario:

During the beta launch, some users reported having difficulty navigating the new interface. I think it would be worthy to delve into the specifics.

Response:

Good idea. Based on customer-feedback, we could refine the interface to make it more user-friendly.

Creative

Scenario:

The spring collection received mixed responses. Perhaps we need to revisit our inspirations and approach.

Response:

Right, so let's use the customer-feedback to guide our color scheme for the next collection.