customer-feedback

Vocabulary Word

Definition

'Customer-feedback' means the opinions, suggestions, or feelings a customer has towards a product or service. For example, reviews on shopping sites or stars and comments in app stores.

Examples in Different Contexts

In customer support, 'customer feedback' helps identify areas for service improvement and customer satisfaction. A support manager might note, 'Customer feedback is invaluable for us to understand how we can better serve our customers and enhance their support experience.'

Practice Scenarios

Creative

Scenario:

The spring collection received mixed responses. Perhaps we need to revisit our inspirations and approach.

Response:

Right, so let's use the customer-feedback to guide our color scheme for the next collection.

Business

Scenario:

We've been seeing a decline in repeated customers. I believe looking into their experiences and concerns can help us understand this trend.

Response:

Indeed, let's analyze our customer-feedback to pinpoint the areas that need improvement.