customer-inquiries

Vocabulary Word

Definition

Customer inquiries refer to any communication initiated by the customer to know more about the products or services, or resolve an issue they are facing related to them.

Examples in Different Contexts

In sales, 'customer inquiries' can indicate interest in a company's offerings. A sales manager might explain, 'Tracking customer inquiries helps us understand consumer interest and tailor our sales approach accordingly.'

Practice Scenarios

Customer-Service

Scenario:

We're receiving numerous questions related to our return policy. Could we make this information more accessible for our customers?

Response:

Yes, clarity on return policies will definitely bring down the number of customer inquiries on this matter.

Tech

Scenario:

We've received some reports about the software crashing. Let's investigate these issues and ensure our team can address them effectively.

Response:

Indeed, the faster we respond to these customer inquiries, the better the chances of retaining our customers.