customer-support

Vocabulary Word

Definition

'Customer-support' is a group of workers in a company who are trained to provide assistance and information to its customers. They are the link between the company and its customers, and are responsible for resolving any queries or issues that the customers might have.

Examples in Different Contexts

In technical assistance, 'customer support' refers to services provided to help customers resolve technical issues with a product or service. A technical support engineer might say, 'We offer 24/7 customer support to ensure our users receive timely help with any technical difficulties they may encounter.'

Practice Scenarios

Operations

Scenario:

There were a few unexpected equipment failures last week which caused service disruptions. It's essential to have a swift and effective solution to such problems.

Response:

Absolutely. Our customer-support team can not only manage these customers' complaints but also suggest preventive measures for future.

Marketing

Scenario:

We've received feedback that our latest promotional campaign was not well received. Despite having a compelling product, the marketing message doesn't seem to be hitting the mark.

Response:

That's a valid point. Using insights from the customer-support team, we can tweak the campaign to better appeal to our customers.