product-feedback

Vocabulary Word

Definition

'Product-feedback' is information about how a product is doing. It's gathered from customers who use the product and usually includes where it’s strong and where it can be improved.

Examples in Different Contexts

In customer service, 'product feedback' is valuable information provided by customers about their experiences with a product, used to improve service and product quality. A customer service manager might state, 'We actively encourage product feedback through surveys and reviews to understand our customers' needs and preferences better.'

Practice Scenarios

Business

Scenario:

Our last line of winter jackets did not sell as expected. We should evaluate customer responses for improvement areas.

Response:

I agree. Let's analyze the product-feedback for insights into why the winter jackets weren't a hit.

Impact

Scenario:

Despite the price difference, our eco-friendly products are popular. Shall we look into consumer reviews to understand the reasons?

Response:

Right, reviewing product-feedback will help us understand why consumers are favoring our sustainable products more.