customer-feedback-surveys

Vocabulary Word

Definition

'Customer feedback surveys' are a method used by businesses to understand their customers better. It involves asking customers opinion about their products, services, or overall experience.

Examples in Different Contexts

In service evaluation, 'customer feedback surveys' help assess the effectiveness and quality of service delivery. A service evaluator might explain, 'Our customer feedback surveys have revealed areas for improvement in our customer support system, leading to targeted enhancements.'

Practice Scenarios

Impact

Scenario:

Our last awareness event didn't get a significant turnout. Was our messaging not hitting home for our constituents?

Response:

That's possible. Reaching out with a customer feedback survey about the campaign might give us more insights.

Creative

Scenario:

The latest design concepts weren't as well received as we had hoped. Are there elements that the clients did not resonate with?

Response:

That sounds about right. We should run a customer feedback survey to understand what the clients liked and what they didn’t.