customer-feedback-surveys

Vocabulary Word

Definition

'Customer feedback surveys' are a method used by businesses to understand their customers better. It involves asking customers opinion about their products, services, or overall experience.

Examples in Different Contexts

In service evaluation, 'customer feedback surveys' help assess the effectiveness and quality of service delivery. A service evaluator might explain, 'Our customer feedback surveys have revealed areas for improvement in our customer support system, leading to targeted enhancements.'

Practice Scenarios

Tech

Scenario:

Despite the new features we launched recently, the app usage hasn't improved. Would there be an issue with the user experience?

Response:

I think a customer feedback survey would be beneficial here. We can ask specific questions about the new features and the overall usability of the app.

Business

Scenario:

Our last series of promotions didn’t generate the expected sales. Could we have misinterpreted our target audience's preferences?

Response:

I agree, we need to recalibrate our strategies. Maybe we can use a new customer feedback survey to understand our customers better.