customer-stories

Vocabulary Word

Definition
'Customer-stories' aren't just tales about customers but testimonies given by customers about a product or service. Think of them as detailed reviews by users who share their experiences.
Examples in Different Contexts
On social media, sharing 'customer stories' involves posting about customers' experiences and successes with a brand to engage and inspire the audience. A social media manager might note, 'We regularly share customer stories to highlight how our products make a difference in people’s lives, fostering a strong community around our brand.'
Practice Scenarios
Business

Scenario:

What are some strategies we can adopt to collect more customer feedback on our services?

Response:

We can launch a feedback survey and incentivize customers to share their stories about our service.

Customer-Service

Scenario:

What methods are we currently using to gather feedback from our clients about our customer service?

Response:

Our team collates customer stories through after-service surveys and through feedback on social media channels.

Related Words
customer-reviewsclient-testimonialscustomer-feedbackproduct-reviewscustomer-feedback-surveyscustomer-personasproduct-feedbackuser-insights