customer-interaction

Vocabulary Word

Definition

Customer interaction is the communication between customers and a company. It can be in person or through calls, emails or social media. It's an important part of building a relationship with your customers.

Examples in Different Contexts

In the service industry, 'customer interaction' is pivotal for assessing and fulfilling customer needs and expectations. A service manager might note, 'Every customer interaction gives us an opportunity to exceed expectations and create memorable experiences.'

Practice Scenarios

Business

Scenario:

I've noticed feedback ratings have been slipping recently. What can we do to improve the customer experience?

Response:

Improving our customer interactions could be the first step. Excellent service often translates into better feedback.

Tech

Scenario:

Our software update seems to have caused some confusion among users. Let's figure out a way to address their concerns.

Response:

Let's prioritize customer interaction. Maybe we could host a webinar to guide users through the latest features.