customer-interaction

Vocabulary Word

Definition

Customer interaction is the communication between customers and a company. It can be in person or through calls, emails or social media. It's an important part of building a relationship with your customers.

Examples in Different Contexts

In a retail environment, 'customer interaction' refers to any engagement between staff and customers, from greeting to final purchase. A store manager might say, 'Positive customer interaction is key to creating a welcoming atmosphere and encouraging repeat business.'

Practice Scenarios

Tech

Scenario:

Our software update seems to have caused some confusion among users. Let's figure out a way to address their concerns.

Response:

Let's prioritize customer interaction. Maybe we could host a webinar to guide users through the latest features.

Customer-Service

Scenario:

We've been receiving complaints about slow response times. We should review our customer service processes.

Response:

Enhancing our customer interaction should help. We could offer training to our team to ensure quicker response times.