user-assistance

Vocabulary Word

Definition

'User-assistance' refers to any kind of help or instruction that aids users in using a product or software effectively. It's like getting a detailed tutorial or manual.

Examples in Different Contexts

In software support, user assistance refers to the help and guidance provided to users for navigating and effectively using software applications. A technical support specialist might say, 'Our user assistance program includes detailed tutorials, FAQs, and 24/7 live support to help users resolve any issues they encounter.'

Practice Scenarios

Product

Scenario:

While our product offers many innovative features, new customers might find it challenging to navigate through them all.

Response:

I suggest we integrate more user-assistance tools into our system. It will help customers understand our product better.

Customer-Service

Scenario:

Given the complexity of the recent module update, we have been receiving a lot of queries. It's crucial to address these promptly and adequately.

Response:

I agree. Let's enhance our user-assistance resources and start with a frequently asked questions section on our website.