user-assistance

Vocabulary Word

Definition

'User-assistance' refers to any kind of help or instruction that aids users in using a product or software effectively. It's like getting a detailed tutorial or manual.

Examples in Different Contexts

In product manuals, user assistance is offered through comprehensive guides that explain how to set up and use a product. A product manager might explain, 'We ensure our product manuals are easy to understand, providing step-by-step instructions for user assistance.'

Practice Scenarios

Customer-Service

Scenario:

Given the complexity of the recent module update, we have been receiving a lot of queries. It's crucial to address these promptly and adequately.

Response:

I agree. Let's enhance our user-assistance resources and start with a frequently asked questions section on our website.

Product

Scenario:

While our product offers many innovative features, new customers might find it challenging to navigate through them all.

Response:

I suggest we integrate more user-assistance tools into our system. It will help customers understand our product better.