support-channels

Vocabulary Word

Definition

Support channels refer to the different methods customers can use to communicate with a company for help or information. These channels include phone calls, emails, and social media interactions.

Examples in Different Contexts

In e-commerce, 'support-channels' help customers with orders, returns, and information. An e-commerce manager might remark, 'Our support-channels, like live chat and social media, have significantly improved customer satisfaction.'

Practice Scenarios

Marketing

Scenario:

Evaluating our customer engagement and making sure they feel heard is our top priority. I’ve noticed that the majority of our interactions are happening on social media.

Response:

Exactly. Perhaps we should invest more in expanding our support channels on social media to meet our customers where they already are.

Tech

Scenario:

We're launching a new app update soon. Handling customer queries and issues effectively is critical during this period.

Response:

We should ensure our support channels like live chat and helpdesk are properly staffed and prepared to handle any potential issues from the app update.