support-channels

Vocabulary Word

Definition

Support channels refer to the different methods customers can use to communicate with a company for help or information. These channels include phone calls, emails, and social media interactions.

Examples in Different Contexts

In customer service, 'support-channels' refer to the various ways customers can get help. A customer service manager might explain, 'We offer several support-channels, including live chat, email, and phone support, to address our customers' needs promptly.'

Practice Scenarios

Customer-Service

Scenario:

Our customer satisfaction scores have been dropping. Let's think about how we can improve our service quality across all channels.

Response:

Improving training for our support staff and extending our support channels could deliver better service quality and raise satisfaction scores.

Marketing

Scenario:

Evaluating our customer engagement and making sure they feel heard is our top priority. I’ve noticed that the majority of our interactions are happening on social media.

Response:

Exactly. Perhaps we should invest more in expanding our support channels on social media to meet our customers where they already are.