customer-support-solutions

Vocabulary Word

Definition

'Customer-support-solutions' are strategies or tools used by businesses to help their customers solve problems or answer questions. These are like those troubleshooting guides that help you fix issues.

Examples in Different Contexts

In self-service portals, 'customer support solutions' enable customers to find answers and resolve issues on their own through online resources. A customer service manager might state, 'Our self-service portal empowers customers by providing them with the tools they need to troubleshoot issues independently, while still offering access to live support if needed.'

Practice Scenarios

Marketing

Scenario:

We're receiving feedback that the product manual isn't comprehensive enough. Users are struggling to understand certain features.

Response:

Creating comprehensive tutorial videos as a customer-support-solution might alleviate the user struggles.

Scenario:

The frequency of technical glitches is high. Let's brainstorm more efficient troubleshooting practices.

Response:

We could develop an online self-service portal as a customer-support-solution to assist users in troubleshooting their issues.