customer-feedback-analysis

Vocabulary Word

Definition

'Customer-feedback-analysis' is when you take the comments, complaints, and compliments from your customers, and then try to understand them as a whole picture. It's about taking these individual experiences and using them to understand larger trends and patterns in your business.

Examples in Different Contexts

In quality assurance, 'customer feedback analysis' is used to enhance product quality and user satisfaction. A quality manager might explain, 'Customer feedback analysis helps us pinpoint defects and areas where our products do not meet customer expectations.'

Practice Scenarios

Tech

Scenario:

We have been receiving a high number of support tickets recently. Users seem to have significant issues with our new update.

Response:

Agreed. It's crucial to analyze our customer feedback and address their issues with the new update quickly.

Business

Scenario:

Our most recent product launched isn't generating the sales we expected. This requires us to review our strategies.

Response:

You're right. We need a deep dive into the customer-feedback-analysis to understand where we missed the mark.