guest-satisfaction

Vocabulary Word

Definition

'Guest satisfaction' refers to how well a hosts' services meet the expectations of their guests. For example, in a restaurant, did conversations with staff make them enjoy their meal more?

Examples in Different Contexts

In event planning, 'guest satisfaction' refers to how pleased attendees are with the event experience. An event coordinator might note, 'Surveying attendees post-event is vital for understanding our guest satisfaction levels and areas for improvement.'

Practice Scenarios

Restaurant

Scenario:

We're seeing very positive feedback about the new organic menu. The comments around the freshness of our food are particularly encouraging.

Response:

I'm glad our guests are enjoying the new menu. Should we leverage these guest satisfaction insights for future menu updates?

Hospitality

Scenario:

We've just introduced express check-in at our hotel and early reports suggest it's well received by guests.

Response:

That's great news! Since the new check-in process was implemented, has there been an increase in guest satisfaction rates?