service-quality

Vocabulary Word

Definition

Service quality refers to the level of a service's excellence. It's a pretty big deal since it can make or break a customer's experience. Think about it. If a service is not up to scratch, would you go back for more?

Examples in Different Contexts

For healthcare services, service quality encompasses the care, attention, and professionalism shown to patients. A healthcare administrator might state, 'Enhancing service quality is our top priority to ensure patient satisfaction and safety.'

Practice Scenarios

Tech

Scenario:

With the recent updates, some users have reported glitches. We need to ensure that our tech support is on top of these issues to maintain user confidence.

Response:

I believe improving our service quality, particularly technical support, could greatly eliminate these glitches and maintain user trust.

Customer-Service

Scenario:

Our resolution time has increased, and it's starting to hurt our ratings. We need to devise a strategy that ensures efficient and prompt communication.

Response:

Indeed, enhancing our service quality by speeding up the resolution process can substantially improve our customer ratings.