service-quality

Vocabulary Word

Definition

Service quality refers to the level of a service's excellence. It's a pretty big deal since it can make or break a customer's experience. Think about it. If a service is not up to scratch, would you go back for more?

Examples in Different Contexts

In customer service, service quality is measured by how well the service meets or exceeds customer expectations. A service manager might say, 'Our focus on continuous improvement in service quality has led to higher customer satisfaction ratings.'

Practice Scenarios

Business

Scenario:

Our customer retention numbers have dropped significantly. It's time to elevate our game and enhance the customer's journey.

Response:

Agreed. Boosting our service quality should indeed be a key part of our strategy to improve customer retention.

Tech

Scenario:

With the recent updates, some users have reported glitches. We need to ensure that our tech support is on top of these issues to maintain user confidence.

Response:

I believe improving our service quality, particularly technical support, could greatly eliminate these glitches and maintain user trust.