feedback-analysis

Vocabulary Word

Definition

'Feedback-analysis' involves examining and understanding the feedback you receive. It's an active process, a bit like solving a mystery about what you can do or change to work better.

Examples in Different Contexts

In customer service, 'feedback analysis' refers to the process of evaluating customer feedback to improve products and services. A customer service manager might state, 'Through feedback analysis, we've identified key areas for improvement and have implemented changes to enhance customer satisfaction.'

Practice Scenarios

Business

Scenario:

The satisfaction survey has delivered mixed results. Let's dive deep and see how we can turn these insights into an action plan.

Response:

Based on the feedback-analysis, our customer support needs improvement. Maybe we should start by shortening response times.

Creative

Scenario:

The client isn't too keen on our chosen color scheme - they think it's too loud. We need to reassess our design strategy.

Response:

Should we do a quick feedback-analysis on these design samples before we finalize our project?