customer-focus

Vocabulary Word

Definition

'Customer-focus' is a business strategy where companies give a lot of importance to their customers. They try to understand what customers need or want, and then try to provide that. For instance, a bookstore might start selling coffee because they know their customers like to read while sipping coffee.

Examples in Different Contexts

In customer service, 'customer focus' is about providing attentive and personalized service to each customer. A customer service manager might note, 'We train our staff to have a strong customer focus, recognizing and responding to individual customer needs effectively.'

Practice Scenarios

Customer-Service

Scenario:

Our customer satisfaction scores have dipped. Are we effectively addressing customer complaints and queries?

Response:

We need to improve our customer-service by inculcating a strong customer-focus in our team. Quick and effective resolution of their problems must be our highest priority.

Business

Scenario:

We need to generate more value from our offerings. How can we tailor our products to cater to the specific needs of our clients?

Response:

Let's adopt a customer-focus strategy and conduct extensive market research to understand our client's expectations better.