customer-focus

Vocabulary Word

Definition

'Customer-focus' is a business strategy where companies give a lot of importance to their customers. They try to understand what customers need or want, and then try to provide that. For instance, a bookstore might start selling coffee because they know their customers like to read while sipping coffee.

Examples in Different Contexts

In business philosophy, 'customer focus' refers to prioritizing the satisfaction and needs of the customer in all business activities. A CEO might say, 'Our company's success is built on a strong customer focus, ensuring we meet and exceed their expectations at every turn.'

Practice Scenarios

Customer-Service

Scenario:

Our customer satisfaction scores have dipped. Are we effectively addressing customer complaints and queries?

Response:

We need to improve our customer-service by inculcating a strong customer-focus in our team. Quick and effective resolution of their problems must be our highest priority.

Tech

Scenario:

The latest user feedback highlights some navigation issues in our app. How do we address this to ensure a seamless user experience?

Response:

We could use our customer-feedback to redesign the app interface for a more customer-focused experience.