client-relations

Vocabulary Word

Definition

'Client-relations' is like 'customer service,' but a bit deeper. It's about building good relationships with clients, understanding their needs, and making sure they're happy with your service.

Examples in Different Contexts

In account management, 'client-relations' involves maintaining and enhancing relationships with existing clients to ensure ongoing business. An account manager could state, 'Good client-relations are essential for upselling and cross-selling opportunities.'

Practice Scenarios

Customer-Service

Scenario:

Our customer satisfaction ratings dropped last month. It's vital we take immediate action to turn this around.

Response:

Yes, strengthening our client relations is mandatory to boost customer satisfaction ratings.

Public-Policy

Scenario:

The public's opinion of our policy-making has been wary. We need to focus on communication strategies to build their trust.

Response:

Improving our client relations would surely help us to earn public's trust towards our policy-making process.