Vocabulary Word
Scenario:
Even after providing good service, customers don't seem to give much feedback. Let's try to make giving feedback easier and more attractive for them.
Response:
I'm with you on that. Response rate optimization could be a game changer for our customer feedback.
Scenario:
Our last online survey had a low participation rate. Could it be the length or the timing of the survey?
Response:
Right, we should probably adjust our survey design for response rate optimization.