online-reputation

Vocabulary Word

Definition

'Online reputation' is the impression of a person, business or product, formed by their digital presence. This could include social media profiles, website content, or reviews about them.

Examples in Different Contexts

In customer service, 'online reputation' is shaped by customer reviews, feedback, and how a company responds to client inquiries and complaints online. A customer service director might note, 'Actively managing our online reputation by addressing customer concerns promptly can enhance our brand's image and customer satisfaction.'

Practice Scenarios

Scenario:

Our software security measures have been successful, and customers seem pleased. The word-of-mouth referrals are a good indicator.

Response:

That's certainly commendable. Stepping up our communication efforts about data security could improve our online reputation even more.

Academics

Scenario:

Our recent academic achievements are being noticed, and there's been an increase in enquiries about our upcoming intake.

Response:

That's encouraging to hear. Communicating these achievements widely can boost our online reputation.