customer-trust

Vocabulary Word

Definition

'Customer trust' is how much people who buy a company's product or service believe in it. It's like trusting a doctor because you believe they will heal you well.

Examples in Different Contexts

In quality assurance, 'customer trust' is gained by consistently providing high-quality products and services. A quality assurance manager might state, 'Our commitment to quality and continuous improvement is key to maintaining customer trust and satisfaction.'

Practice Scenarios

Design

Scenario:

I believe our design approach needs to be more user-centric. We need to understand and cater to our users' comfort and preferences.

Response:

If we focus on intuitive, user-friendly designs, I believe we can enhance customer trust.

Business

Scenario:

Our customer retention rates slipped last quarter. We really need to reassess our approach to service and communication.

Response:

I suggest we conduct customer surveys to gauge their perception and improve to regain customer trust.