service-standards

Vocabulary Word

Definition

'Service standards' refer to set rules or guidelines that businesses adhere to, ensuring consistent and high-quality service to their customers. Like a fancy restaurant that always serves appetizers within ten minutes of ordering.

Examples in Different Contexts

In public services, service standards ensure that citizens receive consistent, high-quality service across all government interactions. A public service manager might declare, 'We adhere to strict service standards to maintain trust and efficiency in our service delivery.'

Practice Scenarios

Creative

Scenario:

Our clients have noticed a delay in receiving design drafts. Let's reexamine our delivery turnaround.

Response:

I agree, we need to evaluate our service standards to ensure timely delivery of drafts.

Impact

Scenario:

Our team has been struggling to meet the demand for distributing meals. Should we reassess our daily targets?

Response:

Yes, it's time we reassess our service standards and explore options for expanding our capacity to help more people.