service-standards

Vocabulary Word

Definition

'Service standards' refer to set rules or guidelines that businesses adhere to, ensuring consistent and high-quality service to their customers. Like a fancy restaurant that always serves appetizers within ten minutes of ordering.

Examples in Different Contexts

In public services, service standards ensure that citizens receive consistent, high-quality service across all government interactions. A public service manager might declare, 'We adhere to strict service standards to maintain trust and efficiency in our service delivery.'

Practice Scenarios

Business

Scenario:

I've been receiving concerns regarding the waiting time to our customer hotline. I believe it's time we review this.

Response:

We should review our service standards and training procedures to reduce the waiting time.

Tech

Scenario:

There's been an increase in system downtime these past few weeks. Let's look into our metrics and address this urgently.

Response:

We should adjust our service standards to ensure the system is operational 99.99% of the time.