product-quality

Vocabulary Word

Definition

Product-quality is a term used to describe how good or bad a product is. This can be in terms of how well it performs its function (like a pen that writes smoothly), how long it lasts, or how it looks and feels.

Examples in Different Contexts

In customer service, 'product quality' directly impacts customer feedback and repeat business. A customer service manager might discuss, 'We closely monitor product quality through customer reviews and feedback, addressing any issues promptly to ensure we continue to meet and exceed customer expectations.'

Practice Scenarios

Business

Scenario:

We've been getting some feedback from our customers that our express order delivery doesn't always deliver on time.

Response:

We should focus on enhancing our product-quality to ensure customer trust and timely delivery.

Tech

Scenario:

The latest app update seems to encounter a few bugs which affect our user experience negatively.

Response:

To uphold our product-quality, we need to fix these bugs and roll out an update as soon as possible.