product-quality

Vocabulary Word

Definition

Product-quality is a term used to describe how good or bad a product is. This can be in terms of how well it performs its function (like a pen that writes smoothly), how long it lasts, or how it looks and feels.

Examples in Different Contexts

In customer service, 'product quality' directly impacts customer feedback and repeat business. A customer service manager might discuss, 'We closely monitor product quality through customer reviews and feedback, addressing any issues promptly to ensure we continue to meet and exceed customer expectations.'

Practice Scenarios

Product

Scenario:

The production team has noticed some inconsistencies in the product's finish which may affect customer perception.

Response:

Consistency is a key component of product-quality. Let's prioritize resolving this issue to maintain our brand reputation.

Quality-Assurance

Scenario:

Quality checks have identified a rise in product returns due to technical glitches, this needs immediate attention.

Response:

To enhance product-quality, we should investigate the cause of these glitches and resolve them immediately.