sentiment-analysis

Vocabulary Word

Definition

'Sentiment analysis' is a method computers use to understand emotions from text. It's often used in social media or reviews to understand people's opinion on a product or topic.

Examples in Different Contexts

In customer service, sentiment analysis assists in identifying customer satisfaction levels through feedback and communication analysis. A customer service manager might explain, 'Sentiment analysis of customer feedback enables us to improve our service and address concerns more effectively.'

Practice Scenarios

Public-Policy

Scenario:

We received multiple reactions after introducing the new policy. It will be valuable to know the public's sentiment.

Response:

Absolutely. Sentiment analysis could provide a better understanding of public opinion on the new policy.

Customer-Service

Scenario:

Our customers have shared their thoughts on the new update. We should see if they are satisfied.

Response:

Yes, a sentiment analysis on customer reviews would help improve our offerings substantially.