client-satisfaction

Vocabulary Word

Definition

'Client-satisfaction' refers to how content a customer is with the goods or services provided by a business. It's like the feeling you get when you receive great service at a restaurant.

Examples in Different Contexts

In technology companies, 'client satisfaction' often involves user experience and support. A tech support leader could comment, 'Client satisfaction is our top priority, ensuring our software meets user needs efficiently.'

Practice Scenarios

Marketing

Scenario:

The results of the latest product testing reveal that our product surpasses competitors in many aspects, but we still need to work on improving client communication.

Response:

Improving client communication should boost client satisfaction. Let's revamp our communication channels and set regular check-in points with customers.

Customer-Service

Scenario:

Despite our efficient support team, we still receive remarks about the long waiting times in our customer support hotline. We should explore effective solutions.

Response:

We should implement an online chatbot to address simple inquiries instantly. This would improve our client satisfaction scores.