customer-service

Vocabulary Word

Definition

Customer service encompasses the support a company offers to its customers before, during, and after they buy and use its products or services. It's like the support staff in an office.

Examples in Different Contexts

In the tech industry, 'customer service' can involve tech support teams addressing software issues or helping customers configure their devices for optimal performance.

Practice Scenarios

Tech

Scenario:

Our help desk is getting overwhelmed with all the tech support requests. We must improve our guidance system.

Response:

I agree. Investing in our customer service team's training will not only reduce the load on our help desk but also improve our customer satisfaction ratings.

Creative

Scenario:

We've been suggesting design tips to our clients, but it seems they're not getting the maximum benefit from our product.

Response:

Maybe if we offered a comprehensive customer service package with tutorials and design tips, our clients could use our product more effectively.