customer-service

Vocabulary Word

Definition

Customer service encompasses the support a company offers to its customers before, during, and after they buy and use its products or services. It's like the support staff in an office.

Examples in Different Contexts

In nonprofit organizations, 'customer service' translates to compassionate assistance for beneficiaries. It includes ensuring their needs are met and addressing any concerns they may have during programs or services.

Practice Scenarios

Aerospace

Scenario:

Some of our customers are having difficulty understanding the specifics of our new aircraft's operating system.

Response:

Having a dedicated customer service team to answer all their operating system-related queries can help in dealing with customer concerns more efficiently.

Business

Scenario:

We've been receiving a few complaints about our after-sales service. We need to look into it and address the issues.

Response:

Yes, we need to improve our customer service to retain our client base and attract new customers.