Vocabulary Word
Scenario:
Our customers' online reviews and social media posts are creating a narrative around our product. We need to both monitor and engage with these online discussions.
Response:
We must respond positively to our customers' feedback as it forms an important part of citizen media and significantly influences our brand perception.
Scenario:
We've seen lots of fan art about our latest movie. It's interesting to see how our audience interprets our characters and story.
Response:
The fan art is a manifestation of citizen media. We should cherish this enthusiasm as it generates buzz and engagement with our material.