resolution-strategies

Vocabulary Word

Definition

'Resolution-strategies' refer to the planned actions or approaches you choose to resolve a situation or problem. It's like deciding what road to take to reach your destination fastest and safest.

Examples in Different Contexts

In customer service, 'resolution strategies' refer to the techniques used to solve customer complaints or issues. A customer service manager might detail, 'Our resolution strategies include active listening, empathetic responses, and fast problem-solving to ensure customer satisfaction.'

Practice Scenarios

Business

Scenario:

We keep losing customers to our competitors. We might need a fresh approach to tackle this issue.

Response:

I agree. Maybe we should implement a customer feedback and engagement program as a resolution strategy.

Tech

Scenario:

This software bug is causing a lot of downtime. Do we have any other steps to consider apart from the current troubleshooting process?

Response:

Let's consider different resolution strategies like running diagnostic tests or checking for possible patches.