Vocabulary Word
Scenario:
Our app has a decent number of users, but we're not sure if they're having a positive experience. Any thoughts?
Response:
Let's collect qualitative feedback through user interviews and surveys to understand their experience with our app.
Scenario:
We're focused on improving our customer service. To do that, we need to understand what our customers feel, not just what they buy.
Response:
We should conduct qualitative surveys to understand our customers' sentiments broadly and deeply.