inquiry-response

Vocabulary Word

Definition

'Inquiry-response' is a two-step process used in communication. First, an 'inquiry' is made (the question), and then a 'response' is received (the answer). It's just a fancy way to say 'Q&A' or 'question-answer'.

Examples in Different Contexts

In customer service, 'inquiry-response' refers to the process of replying to customer questions or concerns. A customer service manager might say, 'We aim to improve our inquiry-response time to under 24 hours to enhance customer satisfaction.'

Practice Scenarios

Business

Scenario:

Our latest customer feedback shows a need for faster resolution of inquiries. We should brainstorm ways to handle this effectively.

Response:

Agreed. A faster inquiry-response process could improve resolution times and increase customer satisfaction.

Marketing

Scenario:

Audience engagement has been stagnant for a while. We need to think of ways to rejuvenate our brand identity and stimulate conversations.

Response:

I concur. An interactive and engaging inquiry-response setup might help boost our brand engagement.