customer-data

Vocabulary Word

Definition

'Customer-data' is a term used by businesses for the valuable information they collect about their customers. It includes basic stuff like their name and address, but also what and when they buy. This data helps them to provide better service and make decisions about products.

Examples in Different Contexts

In CRM (Customer Relationship Management) systems, 'customer data' is crucial for managing customer relationships effectively. A CRM analyst might state, 'Our CRM system utilizes customer data to provide personalized service and support, enhancing customer satisfaction.'

Practice Scenarios

Business

Scenario:

Our sales have dipped over the last few months. We need to find out where we are losing our customers.

Response:

Yes, I'll analyze the customer-data and identify the main reasons for the drop in sales.

Tech

Scenario:

The new app update is not performing as expected. Have we missed something our users wanted?

Response:

I'll look into the customer-data and figure out if we've missed addressing any crucial user needs in the new update.