As an Associate Community Manager for E-Book Lovers Forum, I was responsible for nurturing a community of over 20,000 active members. My role included daily engagement with members, organizing virtual events, and moderating discussions to maintain a positive atmosphere and foster respectful communication.
I put significant emphasis on data-driven decisions, regularly analyzing traffic, member engagement, and activity patterns to understand what content resonates with the community. By utilizing analytics tools like Google Analytics and Sprout Social, we increased active engagement by 30% over my tenure.
Handling member disputes was challenging but crucial for maintaining harmony. I developed a Conflict Resolution Protocol, effectively deescalating crises and ensuring the community remained healthy and vibrant.