service-outline

Vocabulary Word

Definition

A 'service outline' is a detailed plan defining the scope, objectives, and elements of a service. It's like a recipe that explains what ingredients(service elements) will be used and how they will be combined to give the final product(service).

Examples in Different Contexts

In service design, the service outline provides a comprehensive overview of the service's features, user interactions, and support mechanisms. A service designer might say, 'Our service outline is the blueprint for how we plan to meet user needs and expectations.'

Practice Scenarios

Customer-Service

Scenario:

We need to evaluate and increase our customer touchpoints. Accessibility needs to be a priority.

Response:

That's vital. I've been working on a revised service outline that suggests the inclusion of a self-help portal and live chat support for instant redressal.

Marketing

Scenario:

We're looking to expand our marketing packages. Let's brainstorm some lucrative options for our clients.

Response:

Sure, I propose we create a comprehensive service outline that caters to different client sectors including SMEs, corporations, and startups.