service-innovation

Vocabulary Word

Definition

'Service innovation' is about creating new, improved ways to deliver services to customers. This could be anything from a faster checkout process at a store, to a new feature for an online service.

Examples in Different Contexts

For the hospitality industry, service innovation can mean introducing unique guest experiences or using technology to improve service delivery. A hotel manager might state, 'Our service innovation includes a fully automated check-in process that guests can complete from their smartphones.'

Practice Scenarios

Business

Scenario:

Our competition is quickly adopting new technologies. We must start thinking of ways to enhance our customer service.

Response:

Absolutely, a self-checkout system could be a significant service innovation for us, improving customer service and reducing checkout times.

Public-Policy

Scenario:

There has been a decline in our community involvement programs. A mobile app might be a more convenient way for our residents to participate.

Response:

I believe a mobile app for accessing community programs could be an excellent service innovation. It would increase participation by offering a convenient platform.