service-improvement

Vocabulary Word

Definition

'Service-improvement' is about making changes or updates to a service to make it better or more efficient. It’s like if a restaurant improves their menu by adding more vegan options.

Examples in Different Contexts

In quality assurance, service improvement is an ongoing process of evaluating and enhancing service delivery. A QA manager might note, 'Through regular service improvement initiatives, we've significantly increased customer satisfaction ratings over the past year.'

Practice Scenarios

Business

Scenario:

The client feedback has been concerning lately; they aren't satisfied with our communication and responsiveness. We really need to address these issues.

Response:

I suggest we focus on service improvement in the areas where clients expressed dissatisfaction.

Customer-Service

Scenario:

Customers have complained about long wait times, and they aren't happy with our current refunds policy. How should we approach this?

Response:

Let's initiate service improvement strategies including reviewing our refunds policy and investing in staff training.