service-improvement

Vocabulary Word

Definition

'Service-improvement' is about making changes or updates to a service to make it better or more efficient. It’s like if a restaurant improves their menu by adding more vegan options.

Examples in Different Contexts

In operational efficiency, service improvement focuses on streamlining processes to reduce costs and increase service speed. An operations manager might suggest, 'Implementing lean management principles has been key to our recent service improvement efforts.'

Practice Scenarios

Tech

Scenario:

Our software tends to freeze during critical operations. Do we need hardware updates or do we need to investigate the matter further?

Response:

Perhaps a service improvement plan is required to address software issues and improve user experience.

Operations

Scenario:

Our delivery estimates are not accurate enough. Our competitors are offering faster and more reliable deliveries. We need to step up our game.

Response:

It's time for a service improvement initiative, focusing on improving our delivery estimates accuracy.