Vocabulary Word
Scenario:
Our customers are reporting that their transactions are freezing halfway. We need to investigate the problem and fix it promptly.
Response:
Let's initiate a payment hold for the customers affected and look into the issue. We might need to debug the payment gateway.
Scenario:
One of our long-term clients has raised a concern about unexpected charges. We need to look into this matter further.
Response:
I understand. Let's put a payment hold on the account until we fully investigate and resolve the issue.