payment-dispute

Vocabulary Word

Definition

'Payment dispute' means a disagreement between parties over a payment transaction. It usually arises when a customer believes a problem has occurred, like unauthorized charges or unsatisfactory goods or services.

Examples in Different Contexts

In e-commerce, a 'payment dispute' occurs when a customer challenges a transaction. A customer service manager might say, 'We need to investigate the payment dispute to determine if a refund is necessary.'

Practice Scenarios

Business

Scenario:

Our client mentioned receiving an invoice with incorrect rate. They seem upset about it.

Response:

Let's review the contract and the invoice again. If the client's claim is correct, we should resolve the payment dispute swiftly.

Creative

Scenario:

A client expressed dissatisfaction with the portrait we delivered. They claimed it wasn't in line with what was agreed upon.

Response:

The client has every right to open a payment dispute if they feel the artwork doesn’t meet their expectations. Let's revisit the design brief together.