emotional-intelligence

Vocabulary Word

Definition

'Emotional intelligence' is your ability to recognize your own and other people's emotions. It's about understanding these feelings and using this knowledge to guide your behavior and interactions.

Examples in Different Contexts

In customer service, 'emotional intelligence' helps staff interact empathetically with customers. A customer service director might say, 'Staff trained in emotional intelligence handle customer complaints with more compassion and effectiveness.'

Practice Scenarios

Creative

Scenario:

Our aim is to hit the right emotional chord with our latest campaign. How could we achieve this?

Response:

Applying emotional intelligence to understand the target audience's psyche will help us strategize the campaign effectively.

Academics

Scenario:

Students' feedback varies wildly. Do we need a better system to understand where they're coming from?

Response:

As a teacher, if we apply emotional intelligence, we could better understand students' individual feedback and learning styles.