chatbot

Vocabulary Word

Definition

When you hear 'chatbot', think of it as a computer program that can talk to people and answer questions for them with preset responses. You can type queries and it will respond to you automatically.

Examples in Different Contexts

In customer service, 'chatbots' offer 24/7 support. A business owner might say, 'Our chatbot handles initial inquiries, reducing wait times.'

Practice Scenarios

Marketing

Scenario:

Seems like our marketing campaigns could benefit from more personalized interactions with our customers. This could perhaps drive increased engagement.

Response:

A chatbot that offers personalized product recommendations might be the solution.

Business

Scenario:

Our customer service team is struggling to handle the influx of holiday inquiries. It's imperative we find a system that can assist them.

Response:

What if we introduce a chatbot that can instantly address customer inquiries?