Vocabulary Word
Scenario:
Our customer satisfaction ratings are currently low. We need to improve our service delivery, particularly at the teller windows.
Response:
We could begin by running customer service workshops for our bank tellers.
Scenario:
The new banking software seems to lack a user-friendly interface. We need a design that allows users to engage with it as they would with a human teller.
Response:
True, we should build an interface that communicates like a bank teller but also incorporates the convenience of digital transactions.