Chatbot vs Agent: The Critical Difference
Chatbot: You: "I need to prepare for my presentation tomorrow" Bot: "Here are some tips for presentations: practice, make eye contact, speak clearly..."
Agent: You: "I need to prepare for my presentation tomorrow" Agent: checks calendar "Your presentation is at 2pm. I've created a checklist, set a reminder for 1pm, and found your last three presentation files. Need me to review your slides?"
The difference: Agents take action toward your goal.