As an Account Manager at Streamline PR, managing multiple accounts was an integral part of my role. To stay organized, I've found success using Customer Relationship Management (CRM) tools like Salesforce, which provide visibility and keep all client information and interactions in one place.
I always start my week by creating a detailed task list for each client on Asana. This helps me to manage deadlines, prioritize tasks, and allocate resources effectively across clients. I've learned that clear communication with clients regarding their expectations and deliverables is necessary for maintaining a professional relationship, so I make it a point to check in regularly and update them on progress.
In situations where multiple clients required immediate attention, the Eisenhower Decision Matrix technique was helpful to logically prioritize tasks. This approach, coupled with the technical support from CRM tools has enabled me to effectively manage multiple clients, even in high-pressure situations.