As a receptionist at Hotel Sunny Blues, my day-to-day responsibilities encompassed a myriad of tasks that demanded high-level organization skills. From managing guest bookings to handling inquiries, I devised a system that allowed me to stay on top of everything. I utilized CRM software to automate reminders, flagged emails to keep track of important tasks, and maintained a clear desk policy to avoid clutter.
One notable incident was when we had a large group booking from a corporate client. Coordinating their stay involved arranging meeting rooms, catering, transportation, and individual preferences. Thanks to my meticulous organization, the visit went off without a hitch and the client appreciated our seamless service. As a result, they've continued to book with us for their annual corporate events, which has been a significant win for the hotel.