In my current role as a Shift Supervisor at Trendy Retail, I led a team of sales associates towards consistently meeting and exceeding our monthly sales objectives. I believe in a collaborative leadership style that empowers members to take initiative while being there to support when needed.
A key strategy I implemented was coaching the team on how to upsell by recommending products that complement the customer's initial choice. I also initiated regular team meetings, where we would discuss feedback, share successful sales tips, and strategize for upcoming promotions.
Under my leadership, we achieved an average of 10% sales growth per quarter and had an increased basket size by 15%. I am proud of how my team performed, and it was rewarding to lead and partake in our collective success.