During my tenure as a Medical Assistant at Care Plus Clinic, I was responsible for a broad array of administrative duties. One of my key tasks was the management of electronic health records (EHR), where I updated patient information, recorded clinical findings, and ensured all data was safely stored and easily retrievable.
I was also charged with efficiently managing the appointment scheduling system and coordinating with patients, nursing staff, and physicians to prevent conflicts. On several occasions, I dealt with unexpected operational challenges, like last-minute appointment cancellations or emergencies. These incidents required quick thinking and flexibility, and my ability to adapt under pressure helped minimize disruptions in the clinic's operations.
My work ensured a smooth flow of operations within the clinic and directly contributed to enhancing the quality of patient care and experience.