Vocabulary Word
Scenario:
We need our customer service reps to be prepared for any type of client complaint. Could we conduct some drills on potential scenarios?
Response:
That's a great idea! We should invest in simulation-based training to give our reps real-world practice without the risk.
Scenario:
Performing a surgery for the first time can be stressful. How can we minimize errors and enhance our surgical procedures?
Response:
Simulation-based training would be the perfect solution. It would provide repeated practice without the risk of actual patient harm.