escalation

Vocabulary Word

Definition

'Escalation' refers to the act of making something more intense or serious. Like taking a small argument and making it a big fight.

Examples in Different Contexts

In customer service, effective 'escalation' handling is crucial. A customer service manager might say, 'Proper escalation procedures are imperative to address and resolve customer issues promptly, maintaining customer satisfaction and loyalty.'

Practice Scenarios

Business

Scenario:

This customer's complaint hasn't been resolved yet. He's very dissatisfied with our service.

Response:

You're right, the customer's issue has been lingering. We should consider an escalation to the higher authorities.

Tech

Scenario:

We're falling behind schedule. If we don't finish on time, we'll risk missing our deliverables.

Response:

Yes, I agree. We should escalate their work pace and manpower to meet the deadlines.