escalate-the-issue

Vocabulary Word

Definition

'Escalate the issue' is when you pass a problem up to someone with more power or knowledge. It's like if a customer service agent can't fix an issue and transfers the call to their manager.

Examples in Different Contexts

In a creative agency, 'escalate the issue' can refer to handling client concerns. A project manager might advise, 'If the client is still unsatisfied with the designs, escalate the issue to the creative director.'

Practice Scenarios

Creative

Scenario:

The project costs are spiraling out of control. It's critical that we manage our resources more efficiently.

Response:

You're right. It's time we escalate the issue to the finance department to avoid any more financial backlash.

Impact

Scenario:

The difficulties we're facing in our current mission are more complex than we anticipated. We need to bring in experienced minds to handle such matters.

Response:

There's only so much we can do with our current knowledge and tools. We should escalate the issue to our board members who can provide strategic guidance.