empathy

Vocabulary Word

Definition

'Empathy' is the ability to understand and share the feelings of someone else. To empathize is to put yourself in someone's shoes, imagining how they might be feeling.

Examples in Different Contexts

In business, 'empathy' helps salespeople understand the concerns and desires of customers, allowing them to offer tailored solutions that meet individual needs effectively.

Practice Scenarios

Business

Scenario:

Our customers say our product doesn't meet their expectations. It seems like we're missing out on understanding their needs better.

Response:

Yes, I agree. We need to have more empathy for our customers to understand their needs better.

Tech

Scenario:

Users are complaining about the complexity of our app. They feel it's not intuitive enough.

Response:

Having empathy for users will help us make the design more intuitive and user-friendly.