chatbot-architecture

Vocabulary Word

Definition

Chatbot architecture is the framework or structure behind a chatbot. It uses artificial intelligence to process language and perform tasks like customer service on websites.

Examples in Different Contexts

For customer service, 'chatbot architecture' designs chatbots to handle customer inquiries efficiently. A customer service manager might say, 'Our chatbot architecture is designed to escalate complex issues to human agents, ensuring a seamless service experience.'

Practice Scenarios

Tech

Scenario:

With the mounting technical queries, we need an automatic solution to address basic troubleshooting.

Response:

Implementing a chatbot-architecture that can handle basic tech support will be advantageous and free up our human staff resources.

Business

Scenario:

With our new product line, we need to streamline our customer support. A virtual assistant might be the solution.

Response:

Absolutely, by using excellent chatbot architecture, we can build a virtual assistant that enhances our customer support.