Vocabulary Word
Scenario:
Customers often get frustrated when they can't make account changes without the account holder present. Are we able to streamline this process?
Response:
One solution would be to allow the account holder to authorise other users to make certain changes.
Scenario:
Some students have been complaining about the library's new late fee policy. Perhaps we should reassess?
Response:
As a library account holder, I agree that the late fees seem quite punitive. Can we provide a grace period?